Line 1.- Quality of services

– P1.1 Quality management system
– P1.2 Complaints and suggestions
– P1.3 Service Charter
– P1.4 Attention to the university community
– P1.5 User Experience

Line 2.- Open University

– P2.1 Presence on the Internet and social networks
– P2.2 Transparency and accountability
– P2.3 Participation and co-creation
– P2.4 Open data and reuse
– P2.5 Public ethics and integrity
– P2.6 Free software and open standards
– P2.7 Public Innovation Laboratory

Line 3.- Administrative simplification

– P3.1 Catalog of procedures
– P3.2 Simplification of procedures and the rules that regulate them
– P3.3 Clear language and easy reading
– P3.4 Improving knowledge management at the ULL
– P3.5 Processing automation and artificial intelligence
– P3.6 Improving the economic management of the revenue budget
– P3.7 Simplification, streamlining and improvement of management processes
economic
– P3.8 Analytical accounting
– P3.9 Internal control
– P3.10 Document management
– P3.11 Streamlining procurement
– P3.12 Introduce responsible and sustainable public procurement at the ULL
– P3.13 Management of granted subsidies
– P3.14 Management of received grants and agreements
– P3.15 Management of orders to own media

Line 4.- Digital University

– P4.1 Digital transformation of administrative management
– P4.2 Infrastructure and digital communication
– P4.3 Data and institutional intelligence
– P4.4 Cybersecurity and data protection

Line 5.- Human Resources Strategy

– P5.1 Permanent adaptation of organizational structures
– P5.2 Consolidation of internal management support applications
of HR
– P5.3 Optimization of selection, provision,
professional promotion
– P5.4 Optimization and streamlining of coverage procedures
temporary positions
– P5.5 Digital employee file
– P5.6 Flexible hours
– P5.7 Teleworking
– P5.8 Empowerment of management and pre-management staff
– P5.9 Good practices, tutoring and mentoring
– P5.10 Training and development of internal talent potential
– P5.11 Risk prevention and occupational health
– P5.12 Internal communication and collaboration
– P5.13 Reception system
– P5.14 Promoting corporate culture
– P5.15 Corporate volunteer program
– P5.16 Generational transition

Line 6.- Inter-administrative cooperation

– P6.1 Inter-administrative cooperation